FAQ

Founded in 2000, COVNA is headquartered in Dongguan, Guangdong, China. 3 production bases and more than 100 workers. For more details please check šeit.
Where is your headquarter?

Yes. We are always searching for global distributors who can be our partners to expand the local markets, and we also provide market protection, marketing and technical support for our distributors. If you are involved in the valve industry, or in relative industries which has rich customer base who will need valves, welcome to contact us and talk more details about the distributorship.
Can I be your distributor?

We have around 20 engineers from R&D, Designing, Production and QC department.
How many engineers do you have?

We have attended and visited ThaiWater 2015/2017/2018/2019, AsiaWater 2018, Water Philippines 2019, SIWW 2018, ECWATECH 2018, PCT Shanghai 2015/2016, and many industrial Exhibitions in China.
Which overseas exhibitions have you attended?

Mēs parasti citējam 12 stundu laikā pēc tam, kad esam saņēmuši detalizētu pieprasījumu un vajadzības.

Ja jums ir ļoti steidzami jāsaņem cena, lūdzu, zvaniet mums vai rakstiet mums, lai mēs uzskatītu, ka jūsu pieprasījums ir prioritāte

When can I get the quotation?

Jā, mūsu pieredzējušās pārdošanas komandas un inženieri ļoti labi pārzina nozari. Un mēs ticam, ka viņu pieredze varētu palīdzēt jums izvēlēties pareizo produktu jūsu projektam un palīdzēt jūsu projektam darboties labi. Laipni lūdzam visus jautājumus no jums!

Could you help to confirm the product by our needs?

We are glad to help you to confirm the product details to ensure you order the right one. If you have any doubts about the valve type and its application, please feel free to send us an email at inquiry@covna-china.com, we will reply to you soonest within 12 hours.
How do I make sure I order the right size?

COVNA adheres to strict quality control procedures that begin with product design and carry through to the end of the production process using state-of-the-art quality control equipment to make sure the quality of each valves appearance and pressure, sealing test are good.
What are your quality control procedures?

Yes, COVNA possesses various qualifications, including ISO9001:2005, RoHS, CE, FDA, SGS, and Explosion-proof Electrical Apparatus.
Do you have any certificates of the valves?

You can visit our factory at any time, or apply for third-party factory audit. And during the COVID-19 special period, we could provide an online video chat for you to visit our factory.
How can we do factory audit or order inspection?

Mēs pieņemam T/T, PayPal, Western Union un kredītkartes. Tikmēr mēs pieņemam 100% maksājumu pirms ražošanas par pasūtījuma summām zem 10,000 USD. 50% depozīts pirms ražošanas un atlikums pirms nosūtīšanas pasūtījuma summai virs 10,000 USD.

What is your payment term?

Jā. Visi regulārie produkti ir noliktavā. Ātrais parastās preces piegādes laiks ir no 1 līdz 3 dienām.

Un pielāgotajam produktam ir aptuveni 7 līdz 15 dienas.

Do you have stock? And how about the customized products?

We have cooperated shipping agent and could help to arrange the shipment by sea or air or railway which help customers to reduce the trouble.
How do you ship the goods?

Lūdzu, neuztraucieties. Mēs nodrošinām tehnisko atbalstu tiešsaistē. Mūsu pārdošanas apjomi palīdzēs soli pa solim apstiprināt problēmas cēloni. Un tad mūsu inženieris palīdzēs atrisināt problēmu.

What to do if the product breaks down in use?

Yes, we will attach the product manual when the product is shipped, so that you can use the product better.
 
Do you provide manual sheets?